18 ncac 07j .2021          content of additional custodian disclosures

A custodian's additional disclosure pursuant to Rule .2020 of this Section shall include information regarding:

(1)           projected time that the custodial services solution will be unavailable for use to the notary due to scheduled maintenance each month;

(2)           the business hours during which a customer support representative is available for consultation;

(3)           the average wait time during business hours for a response from a customer support representative; and

(4)           the custodian's technical issues resolution targets, which shall include:

(a)           categorization of service disruptions based on a numeric scale or denoted by single words such as "critical," "high," "medium," and "low;"

(b)           a plain language description of each category; and

(c)           the maximum projected resolution time for issues encountered in each category.

History Note:        Authority G.S. 10B-4; 10B-106; 10B-125(b); 10B-126; 10B-134.15; 10B-134.17; 10B-134.19; 10B-134.21; 10B-134.23;

Eff. July 1, 2025.